Charles Schwab CEO Reveals How He Tests Job Candidates by Taking Them to Breakfast, Having Restaurant Mess Up Their Order

What if there were a way for employers to test out job candidates and compare how each reacts to unpleasant curveballs?

Charles Schwab Corporation CEO Walt Bettinger has created such a system. Earlier this month, he shared his secret with the New York Times.Before every new hire, Bettinger takes candidates out for a breakfast interview. But what the potential employees don’t know is that every time, Bettinger shows up early and asks the restaurant to purposefully mess up the order in exchange for a handsome tip.

Before every new hire, Bettinger takes candidates out for a breakfast interview. But what the potential employees don’t know is that every time, Bettinger shows up early and asks the restaurant to purposefully mess up the order in exchange for a handsome tip.

Photo Credit: Shutterstock

Photo Credit: Shutterstock

For an employer like Bettinger, character is everything. He told the Times that his “wrong order” test is meant to gauge how prospective hires deal with adversity.

“Are they upset, are they frustrated, or are they understanding? Life is like that, and business is like that,” he said.

“It’s just another way to look inside their heart rather than their head,” he explained.

What are the other ways? Before offering candidates a position at the brokerage and banking company, Bettinger asks them to tell him about their greatest successes in life.

“What I’m looking for is whether their view of the world really revolves around others, or whether it revolves around them,” he said. “And I’ll ask then about their greatest failures in their life and see whether they own them or whether they were somebody else’s fault.”

Charles Schwab president and CEO Walt Bettinger. (Justin Sullivan/Getty Images)

Charles Schwab President and CEO Walt Bettinger. (Justin Sullivan/Getty Images)

 

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